Team Medical Secretary

actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Provide information to Senior Medical Secretary, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Prolonged periods of concentration are required for transcribing or proof-reading medical correspondence and using patient related information. This may frequently be interrupted with phone calls or via face-to-face contact with other members of the team e.g. Consultants. The post holder will be handling sensitive