Team Manager Twilight

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

We are thrilled to announce that a brand-new Waitrose Core shop is arriving in Hale Barns on the 12th November 26, and we're looking for Team Managers to help us lead the way. As a leader in our newest branch, among 5 other partners, you'll play a pivotal role in building a team that champions quality, integrity, and the unique shopping experience our customers love. If you have a passion for excellence and a desire to launch a store from the ground up, we'd love for you to join us in making this opening a huge success., It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

- Using your commercial skills to maximise sales and profit while minimising wastage.

- Ensuring consistently high levels of availability and merchandising as well as delivering

an efficient, legal, and secure store operation.

- Improving and maintaining customer satisfaction.

- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.

- Create a supportive culture of care, belonging, pace and productivity.

- Engage and lead partners in delivering and embedding change consistently and effectively within your shop., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Faith & Belief

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Gender Equality

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Linkages

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Pride

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Working Parents

Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Care Experience

Providing a safe and supportive community for Partners with experience in the care system.

Carers Network

The network aims to raise awareness and support Partners who are carers, and their allies.

Ability

Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.

Unity

Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.

Faith & Belief

FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.

Gender Equality

Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.

Linkages

Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.

Pride

Our first network that we developed. Designed to support the LGBTQ+ community and their allies.

Working Parents

Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
- Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the Partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

-Experience with Disciplinary & Grievance processes.
- Hiring Manager/ Recruitment experience.
- Food Hygiene Level 3.
- Personal licence holder.
- Experience in regulatory compliance management.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it., This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices.

Hale Barns (Waitrose)
The Square, WA15 8ST
See Commute, Waitrose was the first British supermarket to launch a "Bag For Life" scheme in 1998. It was the first closed-loop recycling initiative; returned and broken bags are made into black benches placed outside Waitrose stores.

This is a permanent Full Time Twilight opportunity with hours of work between 1400 - 0000 across 5 days per week including every other Saturday and one in four Sundays., We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview., Leisure Learning

Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses.

(Applies to courses which you pay for in advance yourself).

PARTNER DISCOUNT

25% off at John Lewis and 20% at Waitrose. We knew you'd like this one!

(some exclusions apply). (Partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).

Clubs & Societies

From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.

HOLIDAY & LEAVE

Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.

(The amount of holiday you'll get depends on your role and working hours. It increases over time).

PENSION & LIFE ASSURANCE

Secure your future with our comprehensive pension scheme and life assurance.