Team Manager Supported Living and Short Breaks Services

As the Team Manager, you will provide strategic and operational leadership to ensure the service consistently delivers excellent care while maintaining compliance, sustainability and a positive culture. As the CQC Registered Manager, you will be responsible for ensuring the service operates in line with regulatory standards, legislation and best practice. You will lead the delivery of safe, effective and person-centred support, ensuring the needs, wellbeing and outcomes of the people who use the service remain at the heart of all decision-making. You will also ensure safeguarding responsibilities are met and that risks are managed appropriately to protect vulnerable adults. The role involves leading and developing a multidisciplinary workforce, creating a positive, inclusive and empowering environment where staff can thrive. You will oversee recruitment, supervision, performance management, training and development, while building strong relationships with families, carers, partner organisations and external agencies to support the delivery of high-quality services and positive outcomes. You will manage resources, budgets, staffing levels and service performance to ensure efficient and effective service delivery. By monitoring quality, driving continuous improvement and leading service development initiatives, you will help enhance outcomes, strengthen workforce effectiveness and support long-term sustainability. You will also maintain accurate records and reporting, respond to operational issues and emergencies, and participate in out-of-hours management arrangements to ensure continuity of support., 1. Can you provide an example of when you led a care service through a quality improvement initiative that resulted in better outcomes for service users and improved compliance with CQC standards 2. Describe a situation where you managed a complex safeguarding concern or high-risk case. What actions did you take, and what was the outcome for the individual(s) involved? 3. This role requires leading and developing a large multidisciplinary team. Can you tell us about a time when you improved staff performance, morale, or retention through effective leadership, coaching, and support? 4. Give an example of how you have managed operational pressures, budgets, staffing establishments, workforce deployment and service delivery simultaneously whilst maintaining high standards of person-centred care. What challenges did you face, what actions did you take and what were the outcomes? Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

• Significant experience of operational management within adult social care, residential care, or a health-related setting.
• Experience of leading, managing, coaching and developing staff to achieve high-quality service outcomes.
• Knowledge of relevant social care legislation, safeguarding requirements and CQC standards.
• Ability to manage budgets, staffing establishments, workforce deployment and operational resources effectively, using performance and financial information to support decision making and service improvement.
• Excellent communication and relationship-building skills, with the ability to work collaboratively with service users, families and partner agencies.
• Competency in a range of IT systems and the ability to maintain accurate records and information.
• Willingness to work flexibly, including being available for operational support outside normal working hours and travelling within the county as required.
Surrey has both urban and rural areas and social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area.Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment

This permanent role has a starting salary of £48,698 per annum, based on a 36 hour working week. We have a great opportunity to join our in-house Supported Living and Short Breaks Service as a Team Manager, based in Guildford. The Service provides support to adults with learning disabilities, autism and complex needs across a number of supported living settings and respite services. The service is committed to delivering high-quality, person-centred support that promotes independence, wellbeing, choice and positive outcomes. Our Offer to You
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents