Team Manager Customer Delivery Hub

As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics., Your day-to-day responsibilities will include: - Planning operational resources (daily and weekly) with the Partners and agency. - Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective. - Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team. - Managing driver requirements, such as dart tags, fuel cards, and vehicle keys. - Ensuring daily communication with the transport planning team. - Managing the day-to-day running of the transport office (for example, schedules and conference calls). You'll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site's business continuity procedure. It's crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.Faith & Belief FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.Gender Equality Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.Linkages Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.Pride Our first network that we developed. Designed to support the LGBTQ+ community and their allies.Working Parents Our Working Parents' Network supports and inspires working parents throughout their parenting journey.Care Experience Providing a safe and supportive community for Partners with experience in the care system.Carers Network The network aims to raise awareness and support Partners who are carers, and their allies.Ability Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.Unity Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.Faith & Belief FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.Gender Equality Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.Linkages Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.Pride Our first network that we developed. Designed to support the LGBTQ+ community and their allies.Working Parents Our Working Parents' Network supports and inspires working parents throughout their parenting journey.

Knowledge of transport operations. - Current driving licence. - People management experience Desirable skills/experience you may have - Knowledge of Legal Compliance. - Experience of managing disciplinaries and grievances. - C1 UK Driving Licence. - Hiring Manager / Recruitment experience. - Incident management experience.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it., This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices. Killingworth (Customer Delivery Hub) Camperdown Ind Estate, The Partnership has it's very own driving academy to train up the next HGV and Customer Delivery Drivers.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

• Expected Salary - Up to £40,000 depending on experience
• Contract type - This contract is a secondment contract until the end of March 2027
• Location -Killingworth- Newcastle - Customer Delivery Hub
• Hours - Various full time hours - Day shift 1000-1800 (1 week, Mon - Fri) - and back shift 1400-2200 (3 weeks, Tues - Sat). You'll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site's business continuity procedure., Leisure Learning
Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses. (Applies to courses which you pay for in advance yourself).PARTNER DISCOUNT 25% off at John Lewis and 20% at Waitrose. We knew you'd like this one! (some exclusions apply). (Partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).Clubs & Societies From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.HOLIDAY & LEAVE Enjoy a generous holiday provision. Plenty of time for some rest and relaxation. (The amount of holiday you'll get depends on your role and working hours. It increases over time).PENSION & LIFE ASSURANCE Secure your future with our comprehensive pension scheme and life assurance.