Team Manager - Allocations and Applications

Birmingham City Council is seeking an experienced housing professional to lead our Applications & Allocations Service. This is a key management role within Housing Solutions & Support Services, responsible for ensuring housing applications, allocations and reviews are delivered fairly, consistently and in line with legislation, policy and best practice. You'll lead a high-performing team, drive service improvement and ensure customers receive an accessible, transparent and customer-focused service at every stage of their housing journey. About the Role As Team Manager, you will oversee the day-to-day delivery of the Applications & Allocations Service, ensuring compliance with statutory requirements while continuously improving service performance and customer outcomes. You will:

• Lead and manage the Housing Applications & Allocations Service, ensuring decisions are made in line with legislation, policy and the Housing Allocation Scheme.
• Manage, motivate and develop a team of Team Leaders and frontline staff, creating a high-performance and customer-focused culture.
• Oversee complex housing application decisions, allocation reviews and discretionary cases, ensuring fair and transparent decision-making.
• Develop strong relationships with Registered Providers and partner organisations to maximise housing opportunities for applicants.
• Analyse service performance, identify improvement opportunities and implement changes that enhance efficiency and customer experience.
• Lead on complex complaints, member enquiries, Ombudsman investigations, FOI requests and court-related casework.
• Deputise for the Strategic Lead when required and represent the Council at internal, external and multi-agency forums.
  
  We're looking for a confident and resilient leader with significant experience managing housing services and making complex decisions in a highly regulated environment., Significant management experience within housing, homelessness, allocations or a related public service environment.
• Extensive knowledge of Housing Allocations, Homelessness legislation and relevant housing law, policy and case law.
• Experience leading frontline teams, managing performance and delivering high-quality customer services.
• Strong decision-making skills with the ability to assess complex cases, manage risk and make legally robust determinations.
• Experience analysing complex data and using performance information to improve services and drive outcomes.
• Excellent communication, influencing and stakeholder management skills, including experience working with elected members, partners and external agencies.
• A housing-related professional qualification, degree-level qualification or equivalent relevant experience.
  
  This is an opportunity to play a leading role in one of the country's largest housing services, helping shape how housing opportunities are allocated to residents across Birmingham., Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• The opportunity to lead a service that directly impacts residents' access to housing and homelessness support.
• A senior management role with responsibility for service improvement, operational performance and policy implementation.
• The chance to influence strategic decisions and contribute to the future development of housing services across the city.
• Opportunities to work closely with senior leaders, elected members, Registered Providers and external partners.
• Access to learning and development opportunities that support professional growth and career progression.
• A collaborative environment focused on innovation, continuous improvement and excellent customer outcomes.
• A comprehensive local government benefits package including generous annual leave and pension provisions., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.