Team Manager

The role of Team Manager at IC24 is an opportunity for current or aspiring leaders to further their careers within the Integrated Urgent Care Division. Located in Ashford, Norwich, and Basildon, the position involves managing NHS 111 and GP Out of Hours services. As a Team Manager, one is responsible for leading and developing a team in a culture focused on high performance and quality care. The role involves using performance data to monitor call handling and productivity, ensuring quality, safety, and adherence to NHS standards. It also includes managing and supporting recruitment, onboarding, and operational continuity, with a focus on continuous improvement through feedback and performance data.

Package Description: Team Manager Opportunities (Ashford, Kent) We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services. At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day. As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care. This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes. What youll, Integrated Care 24 (IC24) is a leading not-for-profit social enterprise specializing in delivering patient-focused primary care services. Their mission is to enhance access to healthcare and reduce the demand on secondary care services. IC24 operates a range of services for over 6 million patients, including GP-led out-of-hours services, NHS 111, and support for primary and secondary care. Their Integrated Urgent Care service is at the heart of their operations, providing essential frontline services 24/7. As a socially responsible organization, IC24 is committed to equal opportunities and values diversity among its workforce, actively encouraging applications from underrepresented groups.

focus on Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care. Driving performance through r