Team Manager

The Team Manager role is a key leadership position responsible for driving high-quality, person-centred practice within the Promoting Independence Centre. You will lead and develop staff teams, fostering a positive culture that supports residents to regain independence and achieve meaningful outcomes. As the CQC Registered Manager, you will ensure full compliance with regulatory standards and health and social care legislation, overseeing governance, quality assurance and robust auditing processes. The role involves managing safeguarding enquiries, complaints and investigations, analysing trends to inform service improvement, and leading the development of policies, procedures and service plans. You will also manage budgets, support multi-agency partnership working, and participate in the Enablement and Independence on-call rota to ensure safe, effective service delivery at all times. Where compassionate leadership meets exceptional care. What You Will Get to Do At the Sister Winifred Laver Promoting Independence Centre, you will play a key leadership role within a multidisciplinary service that supports up to 40 residents (with capacity for 60) to regain independence following illness or trauma. You will:

• Lead, motivate, and develop staff teams to drive high performance and a positive, person-centred culture.
• Undertake registration with the Care Quality Commission (CQC) as the Registered Manager for the service.
• Ensure full compliance with CQC regulatory standards and relevant health and social care legislation (including the Health and Social Care Act 2008, Health and Safety and Equality Acts, the Mental Capacity Act, and safeguarding requirements).
• Oversee governance, quality assurance processes and robust auditing systems to ensure safe and effective service delivery.
• Lead service improvement activity, analysing trends, identifying areas for development and implementing change.
• Manage and investigate complaints, safeguarding concerns and enquiries, ensuring learning is embedded in practice.
• Support service users and their families to achieve their agreed outcomes, promoting enablement, independence, confidence, and high-quality experiences.
• Deliver effective performance management, supervision, training and workforce development, tackling performance issues where necessary.
• Lead the development of service plans, policies, procedures and service development projects, using data and research to inform improvements.
• Act as a budget holder, ensuring effective financial management, value for money, and identifying alternative funding sources.
• Promote and lead multi-agency working with health, social care, voluntary and community partners to ensure joined-up and well-coordinated services.
• Contribute to modernisation and continuous improvement across Adult Social Care services.
• Participate in the Enablement and Independence management on-call rota for out-of-hours support.
Where compassionate leadership meets exceptional care. What You Will Get to Do At the Sister Winifred Laver Promoting Independence Centre, you will play a key leadership role within a multidisciplinary service that supports up to 40 residents (with capacity for 60) to regain independence following illness or trauma. You will: Lead, motivate, and develop staff teams to drive high performance and a positive, person-centred culture. Undertake registration with the Care Quality Commission (CQC) as the Registered Manager for the service. Ensure full compliance with CQC regulatory standards and relevant health and social care legislation (including the Health and Social Care Act 2008, Health and Safety and Equality Acts, the Mental Capacity Act, and safeguarding requirements). Oversee governance, quality assurance processes and robust auditing systems to ensure safe and effective service delivery. Lead service improvement activity, analysing trends, identifying areas for development and implementing change. Manage and investigate complaints, safeguarding concerns and enquiries, ensuring learning is embedded in practice. Support service users and their families to achieve their agreed outcomes, promoting enablement, independence, confidence, and high-quality experiences. Deliver effective performance management, supervision, training and workforce development, tackling performance issues where necessary. Lead the development of service plans, policies, procedures and service development projects, using data and research to inform improvements. Act as a budget holder, ensuring effective financial management, value for money, and identifying alternative funding sources. Promote and lead multi-agency working with health, social care, voluntary and community partners to ensure joined-up and well-coordinated services. Contribute to modernisation and continuous improvement across Adult Social Care services. Participate in the Enablement and Independence management on-call rota for out-of-hours support.


• A Level 5 leadership qualification in health and social care (or equivalent, with willingness to complete Level 5 if required), Medication Management Level 3, hold a current drivers licence and access to a vehicle or means of mobility support and have the ability to travel independently.
• Strong knowledge of key legislation and frameworks including the Care Act, Mental Capacity Act, safeguarding, Health & Safety, Equality Act, and CQC regulatory standards.
• Experience in managing or supervising teams, including performance management and leading staff to achieve high standards.
• Experience working with older adults or people with disabilities (and their families) within social care settings.
• Experience of conducting investigations, including safeguarding enquiries or complaints.
• Ability to work effectively within multi-agency environments, building strong collaborative relationships.
• Strong IT, communication and organisational skills, enabling clear information sharing and effective service delivery.
  
  Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.
We're delighted that you're interested in working with us. You'd be joining us at a very exciting time. We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you'd be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we're confident that it isn't just the salary that attracts our staff.


• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).