Team Leaders

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management., These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. This is a business-critical role requiring full time (37 hours) only. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion., Please tell us why you are suitable for this role, referring to the essential knowledge, skills and experience outlined in the job advert: able to demonstrate leadership potential, manage resource to deliver excellent customer service, communicate effectively at all levels, resolve problems calmly and professionally, analyse data to improve performance and able to use IT with a willingness to learn new systems. You may use examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (500 words). Provide personalised, real-life evidence, clearly linking your experience to the essential criteria. You may use AI in your application but, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Submitting content that is copied or plagiarised may result in your application being withdrawn. Evidence of Experience Statement of Suitability Technical Technical Questions Application Form Question Word Limit 250 Could you provide us with an example of a time when you had to make a decision or recommendation based on the information available to you. What information did you consider, how did you weigh up your options and what was the outcome?Interview stage assessments Interview Dates Interviews will take place via Teams on a date to be confirmed. (Expected week commencing 28 September 2026) Behaviours Leadership Communicating and Influencing Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Technical Tell us about a time when you had to make a choice between different options. What information did you consider, how did you decide what to do and what was the outcome? Level of security checks required DBS Basic

• Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.
• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
• Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
• Confident in analysing data to make informed decisions to improve and maintain performance.
• Ability to use IT and learn new systems.
  
  HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
About your role The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It's rewarding, challenging, and essential to our success. We're looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition. You will be based in Bolton Crown Court. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes. You will be able to develop effective working relationships with key stakeholders, including the judiciary.

The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Eligibility Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants.