Team Leader - Stores

Starting salary equivalent to £32,988.80 per year, rising to £33,883.20 per year, plus overtime. This is a 40hrs per week position. Every great customer experience starts behind the scenes - your work sets the tone for everything our customers see and feel. If you're all about creating calm through organisation, love a well-designed space and take pride in doing things properly (first time, every time), you might just be our next Stock Supervisor. You'll lead a high-performing team and play a vital role in keeping our shelves full, our stock accurate, and our store running like clockwork. That means staying on top of availability, maintaining strong stock integrity, and getting hands-on with efficient stock processes - all to ensure every shopper enjoys a smooth, reliable experience from the moment they step inside. From keeping the warehouse neat and tidy to making sure our stock audits and stocktakes go off without a hitch, you'll help create a seamless experience behind the scenes that directly supports great service out front. You'll also keep an eye on deliveries - making sure products arrive on time and are quickly in place, so people can rely on us to have what they're looking for, exactly when they need it. It's a hands-on role where your attention to detail will make life easier - not just for your team, but for every customer who walks through our doors. You'll be helping people find what they need, when they need it, and making sure the store feels just as good behind the scenes as it does on the shop floor.

• Be customer obsessed - consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Make shopping simple and enjoyable by making sure our shelves are well-stocked and everything is merchandised, helping people find what they need with ease
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Create a safe and efficient workspace by keeping the warehouse tidy and organised - supporting a team that's ready to deliver great service every step of the way
• Keep shelves full - manage deliveries and ensure clear handovers so the next shift can keep things moving and customers aren't left waiting
• Support a smooth Click & Collect experience by maintaining accurate stock records and a well-run back area, making it easier to pick orders quickly and correctly
• Investigate Click & Collect shorts daily - using analytics tools like PowerBI to understand what went wrong and how to fix it, helping improve the customer journey
• Walk the warehouse weekly with your Store Coach to spot opportunities that could enhance both team performance and the overall shopping journey
• Make a plan - use the Stock Focus Planner to map out your week, and ensure your team are informed and engaged so customers benefit from a well-run store
• Stay compliant - complete monthly stock self-audits to ensure everything's as it should be, supporting a reliable and trustworthy shopping experience
• Protect our profits - manage Less Than Perfect Stock carefully and make sure returns are processed with all the right info, helping us offer great value to customers
• You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction
• Celebrate wins (big and small) to keep energy high and the team motivated to deliver great service
• Be there for your team - hold regular one-to-ones, progress and career conversations to support wellbeing and build a team that's ready to put customers first
• Bring the team together - support the Leadership Team in bringing your store's Engagement Action Plan to life, creating a positive environment for both colleagues and consumers
• Create a winning culture - lead in a way that builds trust, motivation and long-term success
• Spot talent, offer learning opportunities and help your team build their careers - so they can grow and deliver even better experiences
We're not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home. D&I statement Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms. Our commitment to you Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives. Should you need it, we have an accessibility tool available in the top menu to support you when you're completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.Work your way We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside workWellbeing is more than just a buzzword here From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing. Please accept Functional Cookies to view this contentTaking opportunities Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.Look in our toy box Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.Dazzling design At Dunelm, we love every aspect of the design process. We're continually researching new developments in packaging, materials and production methods, tapping into new data insights and keeping track of changing lifestyle trends. We're hugely collaborative in the way we work. Together, the teams here have a direct impact on our success, creating amazing products that drive sales and delight our customers, as well as providing direction for our wide and varied range of brands. Please accept Functional Cookies to view this content Please accept Functional Cookies to view this content, We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes: Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role Our Step Up programme which is designed to prepare you for a Team Leader role Personal Effectiveness workshops and self-led learning, also delivered through Thrive Apprenticeships opportunities relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters) Colleague Development Fund to support colleagues in accessing external training relevant to your role Coaching and mentoring opportunities to support you in your current role and help you prepare for the next Functional academies that offer training to support you in the technical aspects of your role Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability

Today, Dunelm is a leader in the £11bn UK homewares market. With over 200 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?

Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further. 25 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in Generous discounts on all our own products, in-store and online to help you make your house a home Instant discounts with a range of other companies to help you stretch your budget Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day Outstanding development opportunities and all the support you need to grow your career the way you want Cycle to work scheme to help you keep your fitness up and your travel costs down