Team Leader PRSS - Private Renter Sector Service

Are you passionate about housing, tenancy sustainment and supporting people with complex needs to secure stable accommodation? We re looking for an experienced and motivated Team Leader to lead our growing Private Rented Sector Service (PRSS) across London, Kent and Surrey. This is an exciting opportunity to manage a dynamic team, build strong landlord partnerships and help shape a service that changes lives. You ll lead the day-to-day delivery of the service, ensuring high-quality support and positive housing outcomes for clients with complex needs. Key Responsibilities

• Lead and support a multi-disciplinary housing team
• Oversee referrals, assessments and accommodation placements
• Manage complex cases and provide operational cover when required
• Build strong relationships with landlords, local authorities and partner agencies
• Support tenancy sustainment and resettlement pathways
• Monitor KPIs, service performance and contractual compliance
• Drive service improvement and support future growth opportunities
• Ensure safeguarding, compliance and quality standards are consistently met
We re looking for someone who can balance operational leadership with compassion, partnership working and a solutions-focused approach.


• Experience supporting individuals with complex needs, including homelessness, offending behaviour, substance misuse or criminal justice backgrounds
• Strong knowledge of the private rented sector and tenancy sustainment
• Experience managing or supervising staff teams
• Ability to build effective partnerships across multiple agencies
• Understanding of welfare benefits, Universal Credit and housing affordability
• Strong organisational, communication and IT skills
• Ability to manage competing priorities and meet deadlines
Desirable
• CIH Level 4 qualification (or willingness to work towards this)
• Management qualification or working towards
• Experience managing services across multiple locations
If you re ready to lead a service that makes a real difference and want to be part of an ambitious, growing organisation, we d love to hear from you.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities BHSF Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria)