Team Leader Members Dining Room AELTC Wimbledon

Team Leader Members Dining Room - Wimbledon
£32,427 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
The Team Leader will play a key operational role within the Club Room, supporting the management team in delivering a consistently efficient, welcoming and personalised experience for members and their guests.
The Club Room is a fast-paced and high-demand environment, requiring strong organisation, attention to detail and the ability to respond positively and efficiently to changing member requirements. The Team Leader will be expected to maintain high service standards while ensuring that the operation runs smoothly throughout each service.
The role has a strong focus on leading from the floor, supporting and coordinating the team, managing member requests and ensuring accurate and efficient use of the till and ordering systems.
The Team Leader will act as a positive and approachable point of contact for members and colleagues, demonstrating a genuine willingness to assist and find solutions to requests wherever possible, as well as creating long lasting relationship with members.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Team Leader Members Dining Room - The Role
Daily OperationsTake an active, hands-on role in the day-to-day operation of the Club Room, delivering smooth, efficient service and a warm, professional experience for members and their guests.
Lead by example on the floor, directing, allocating and supporting team members according to operational demands.
Respond professionally to members' requests, including personalised dishes, dietary needs and service preferences, while developing an understanding of regular members' expectations.
Communicate clearly with the kitchen and other departments to ensure orders and requests are delivered accurately and any errors or delays are resolved promptly.
Conduct or support pre-service briefings and ensure tables, service stations and working areas are prepared, clean and maintained throughout service.
Prepare and serve core coffee beverages to the required standard and follow till procedures for payments, adjustments, voids, discounts and other authorised transactions.
Identify opportunities to improve the efficiency and organisation of the Club Room operation.

Teamwork & CommunicationProvide friendly, visible and approachable leadership, creating a supportive and collaborative team environment through professionalism, positive communication and a strong work ethic.
Support team members throughout service with clear guidance and practical assistance, encouraging teamwork, accountability and a positive attitude during quiet and busy periods.
Train and coach team members in service standards, member interaction, till procedures and day-to-day operational processes, including supporting the induction of new starters.
Identify additional support or training needs and communicate them to the management team.

Food Safety, Health & SafetyEnsure health, safety, food safety, allergen and hygiene procedures are consistently followed, including when handling and communicating member requests.
Maintain a safe, clean and organised environment for members, guests and team members, proactively identifying and addressing potential hazards during service.
Report accidents, incidents, hazards and near misses in accordance with company and Club procedures.
Support the management team in maintaining high standards of health, safety and cleanliness throughout the operation.

Stock & EquipmentMonitor key Club Room supplies, including coffee, beverages, disposables and service items, and report low stock levels to the appropriate manager.
Keep service and storage areas organised and appropriately stocked throughout the day.
Support stock checks and control procedures, minimising waste through appropriate stock use and careful product handling.
Identify and promptly report system or maintenance issues to the appropriate manager.

What we're looking forPrevious experience delivering fast-paced service in a restaurant, hotel, private members' club or sporting venue.
Barista skills (preferred), with knowledge of hot and cold beverages and professional hospitality service.
Strong organisational skills, attention to detail and the ability to work calmly and efficiently in a busy environment.
A proactive, helpful and responsible approach, with high standards of cleanliness and presentation.
Good communication and teamwork skills.
Basic knowledge of food hygiene and health and safety requirements.
Flexibility to work across different dining areas and operational requirements, including evening and weekend work

What you'll get in returnCompetitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/#####/68687007/52838024/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ