Team Leader Apprenticeship - Libraries (L3 Customer Services Specialist) 15 months plus EPA
Active Luton, Luton
Team Leader Apprenticeship - Libraries (L3 Customer Services Specialist) 15 months plus EPA
£27,943 a year
Active Luton, Luton
- Full time
- Permanent
- Apprenticeship programme
Posted 4 days ago, 20 Aug | Get your application in now to be included in the first week's applications.
Closing date: 31-08-2026 (In 7 days)
Job ref: None
Location ref: Luton
Full Job Description
Introduction
Provide leadership with operational responsibilities to a small team for the day to day running of the library. The post holder will offer direction, instructions, and guidance to colleagues to achieve set goals and ensure the smooth functioning of the library within the wider organisation.
About the Employer
Active Luton- Luton libraries.What You'll Do
- Manages the team and resources to deliver tasks within budget and targets, reducing carbon footprint and business costs
- Collaborates and builds relationships with stakeholders to identify and support improvement opportunities
- Lead and manage the team to ensure the application of equity, diversity, and inclusion principles
- Acts as a key holder and opens and secures the sites as appropriate
- Supports the development and implementation of sustainable operational plans contributing to projects, initiatives, and their implementation to achieve organisational goals
- Sets, monitors, and manages objectives and performance which link to organisational outcomes
- Deliver and develop high-quality events and activities
Training Outcome
Full-time permanent role with Luton Libraries.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Saturday, working hours TBC.
Expected Duration: 1 Year 2 Months
Training Provider: LOCOMOTIVATION LTD.