Team Leader

As a Team Leader you will lead a group of staff who work directly with CYP and VAWG caseloads and will have some experience of managing and supporting a team.
Key Responsibilities:
Managing a team of caseworkers
Carrying out case reviews and case management
Case allocation and discussion
Working on the case management system
Ensuring quarterly and other reporting is completed
Liaising with the Operations Manager to ensure policy, procedure and other tasks are completed
Attending meetings, events and other external and internal commitments to enhance knowledge, share information and promote the service
Promote a trauma informed and supportive workplace

Ideally, you will be a confident manager with some experience of managing a team of caseworkers. You will ideally have experience of working within the voluntary sector and of working within the criminal justice system.
You will need:
An understanding of the criminal justice system and its impact on victims an witnesses
An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
Practical understanding of confidentiality, safe working practices, data protection and other legal requirements
Experience of working in a challenging and changing environment
Experience of crisis management, support and guidance in stressful situations, with a client service focus
Experience of leading and managing a team
Strong communication skills
Working independently
Experience of gathering, analysing and using information to inform quality and compliant services
IT expertise and experience particularly on case management systems and on Word, Excel etc.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

We are looking for a dedicated, passionate and resilient individual to work as a Team Leader in our busy West Yorkshire service.
The role manages the Children and Young Person (CYP) team and the Violence Against Women and Girls (VAWG) team who work across West Yorkshire to support those who have been affected by crime.
The role is full time, 37.5 hours per week and based within our Wakefield office as a hybrid role with expectation to work from the office on a regular basis. There will also be an expectation to travel across West Yorkshire on occasion to represent the service and attend meetings and events.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Welcome Bonus: £500 on successful completion of probation period.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.