Team Leader

Reporting to the Department Manager, you will lead a team of warehouse colleagues within our Burton Service Centre Night Shift operation, ensuring you complete work safely, accurately, and on time. You will deliver operational performance while creating a positive and engaged team culture. You will lead colleagues and coaching individuals to achieve their potential and ensuring excellent service for our customers. Key responsibilities Develop a team of warehouse colleagues.

• Delivering productivity, quality, attendance and service targets.
• Coaching colleagues to maximise performance and capability.
• Monitoring team performance and taking action to improve results.
• Delivering team briefings and maintaining clear communication throughout the shift.
• Supporting workflow and resource allocation across operational areas.
• Maintaining shift handovers and operational updates.
• Ensuring compliance with Health & Safety, security and operational standards.
• Working collaboratively with support departments to resolve operational issues.
• Creating a positive, engaged and high-performing team culture.
Shift Pattern: 4 on, 4 off Hours: 22:00 - 10:00 (12-hour shifts)


• Previous experience leading teams within a warehouse, logistics or operational environment.
• Strong communication and people leadership skills.
• Ability to motivate others.
• Good problem-solving and decision-making skills.
• Experience working to operational KPIs and service targets.
• Focus on safety, quality and customer service.
• Ability to remain calm and organised in a fast-paced environment.
• Basic IT skills and confidence using operational systems and reporting tools.
• A proactive approach and willingness to take ownership of challenges.
It would be great if you also have
• Experience within an automated distribution environment.
• Previous experience in warehouse, outbound, despatch or e-commerce operations.
• Experience managing agency colleagues.
• Knowledge of performance management and attendance processes.
• Experience supporting continuous improvement activities.
• Experience developing colleagues and supporting their progression into leadership roles.
  
  At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
  
  Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.