Team Leader

The Role:We're looking for a hardworking, proactive Team Leader to coach and support our North Independent Lives team in delivering meaningful social care. This role requires someone who can think on their feet, solve day-to-day challenges independently, and take ownership of operational decisions without direct Service Manager support. You'll be the vital link between team members and management-driving quality, culture, and consistency while ensuring our customers live the lives they choose.,

• Lead, support, and mentor your team
• Promote dignity, inclusion, and person-centred care
• Oversee quality through audits, medication checks, and supervisions
• Act as the first point of contact for your team's day-to-day support
• Manage rota planning and support care planning to maintain high standards
• Provide out-of-hours support when needed
• Work flexibly, including alternate weekends and sleep-ins
• Support new referrals, including visits, tours, and assessments
• Build strong relationships with professionals and landlords
• Maintain Health & Safety standards and follow Leading Lives policies
• Promote a positive, open, and supportive team culture
• Work collaboratively with customers and professionals to shape services
  
  Level 3 in Social Care (or equivalent)
• Strong communication, leadership, and IT skills
• Experience in social care and a passion for people
• A good work ethic and the drive to go the extra mile
• Confidence to work independently and solve problems effectively, Delegation
InterviewingManaging ChangeManaging IncentivesManaging TeamsMentoring & CoachingPerformance ManagementRecognising Employee PerformanceRecruitingSetting ObjectivesDecision MakingMotivationInspiring OthersCommunicationListening/ Active ListeningDeveloping PeopleManaging PerformanceDeveloping SelfCoachingGiving FeedbackTeamworkBuilding TeamsBuilding RelationshipsEmployee RelationsEqual OpportunitiesMediation SkillsLegislation ComplianceListening to patientsProviding CareAdministering MedicineEmpathyPaperwork and Record KeepingStaff Retention StrategiesAbility to support clients with learning disabilities and/or complex needsExperience working with vulnerable peopleProviding personal careExperience supporting people who display behaviour that communicates

Are you ready to lead, inspire, and make a real impact? Join Leading Lives, a not-for-profit, employee-owned social enterprise supporting adults with learning disabilities across Suffolk.

Team Leader -Independent Lives Lowestoft £13.52/hr + Enhancements | Employee-Owned Organisation 37 Hour Contract