Team Leader

To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings

To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met

To be responsible for attendance management, performance management, quality assurance and any other staff related queries

To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding

To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts

To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals

To support your team where needed with their workload, and support a small caseload of clients

To be involved in the recruitment of staff for your team

To ensure an effective and timely response to all safeguarding issues taking appropriate action

To collate data and generate reports where needed

To support clients and staff in trauma informed and psychologically informed ways

To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times

To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures

To provide basic first aid assistance until help arrives (full training is provided)

To work confidently and efficiently when lone working

To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks

To maintain confidentiality

To carry out any other reasonable duties required in the interest of the organisation

Experience of working in a residential or institutional or similar sector

Excellent communication skills, both verbal and written

Clear verbal and written English

Strong keyboard skills for data inputting

Strong working knowledge of Microsoft Outlook, Excel, and Word

Confident and assertive manner

Strong team working

Ability to respond calmly to crisis

Deal promptly with and effectively react to challenging situations

Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

Experience of working in a leadership role

Understanding of the complex support needs of people experiencing homelessness or those with complex needs

Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

Understanding of risk assessment and person-centred, outcomes-based delivery

This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.

This role will require a full drivers' licence and access to a vehicle

This role will require you to work flexibly across several sites

This role will require you to work with clients on a one-to-one basis

This role may require you to work nights and/or weekends

This role may require you to lone work