Team Leader

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? Step into a role where leadership meets purpose. As a Team Leader in our AA Prestige department, you'll inspire and guide a team of advisers to deliver exceptional service. You'll be the driving force behind a culture of trust, motivation, and high performance. You'll bring a strong leadership mindset, focused on achieving results while nurturing a positive and inclusive team environment. Your ability to motivate and support your team will be key to delivering both customer satisfaction and commercial success. Your leadership will directly influence the success of our customer service operations. Join us and be part of a team that's committed to excellence, innovation, and continuous improvement.,

• Empower team members to make confident decisions by identifying opportunities and managing risks
• Provide regular, constructive feedback and create a safe space for open, two-way conversations
• Lead structured one-to-one meetings to support wellbeing, performance, and personal development
• Champion continuous learning and professional growth through coaching and development opportunities
• Stay visible and approachable, fostering strong relationships through informal and formal interactions
• Adapt team priorities in response to changing business needs and emerging insights
• Use data to inform decisions, clearly communicating rationale and expected outcomes to stakeholders
• Drive innovation by embracing new ideas and embedding fresh ways of working
• Collaborate across teams and with external partners to enhance service delivery and customer experience
• Balance business goals with stakeholder needs to ensure a world-class customer journey
  
  Proven experience in leading and motivating high-performing customer service teams
• Strong communication skills with the ability to give clear, constructive feedback and foster open dialogue
• A proactive, goal-oriented mindset with a focus on delivering results and continuous improvement
• Confidence in using data to inform decisions and communicate insights effectively
• Ability to adapt to change and lead others through new initiatives and evolving priorities
• A genuine commitment to employee wellbeing and creating a supportive team culture
• Strong organisational skills to manage performance, development plans, and team objectives
• Collaborative approach with the ability to build relationships across teams and with external partners
  
  The opportunity to join and learn within a team that's as driven as they are supportive.
• 23 days annual leave + bank holidays
• Free breakdown membership for yourself and the family
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksave pension scheme with up to 7% employer contribution