Team coordinator Band 4 CTS HUB

The post holder will provide an effective and efficient administrative service to the Crisis Telephone Service. The postholder will need to demonstrate a high level of prioritising and organisational skills and be able to use initiative to develop office support systems as required, and to organise their own workload to meet Trust and local requirements, adjusting priorities as necessary in negotiation with the department and administration managers. The job will involve liaison between colleagues at all levels, both inside and outside the Trust, as well as with service users and carers. The postholder will be expected to identify threats to the service offered to service users or to the Trust and to contribute to improving systems and processes. To provide a full range of high-quality administrative support to the Same Day Emergency services(SDEC) within the Care Group To ensure accuracy of data recorded on the Trust EPR, as well as any local information assets. To prepare and edit presentations using appropriate software packages. To implement relevant high quality office systems and exploit the use of IT, in conjunction with the team manager and in liaison with the administration manager as appropriate. To use initiative appropriately to deal with and prioritise post and telephone calls. To obtain, create and maintain service user case notes in line with national standards such as Clinical Negligence Scheme for Trusts (CNST) and Trust and local policies. To liaise with the Information Governance Team about Access to Records queries if required. To arrange and service meetings as necessary including the taking of minutes. To ensure adequate stocks of stationery, supplies and forms are maintained and used cost effectively within the department, liaising as appropriate with the appropriate Line Manager about orders and ordering in line with local procedures. To provide, in conjunction with other administration staff, cross cover for other administrators during periods of heavy work pressure or absence. Ensure good communication is maintained between colleagues at all levels and service users., To provide a full range of high-quality administrative support to the Same Day Emergency services(SDEC) within the Care Group To ensure accuracy of data recorded on the Trust EPR, as well as any local information assets. To prepare and edit presentations using appropriate software packages. To implement relevant high quality office systems and exploit the use of IT, in conjunction with the team manager and in liaison with the administration manager as appropriate. To use initiative appropriately to deal with and prioritise post and telephone calls. To obtain, create and maintain service user case notes in line with national standards such as Clinical Negligence Scheme for Trusts (CNST) and Trust and local policies. To liaise with the Information Governance Team about Access to Records queries if required. To arrange and service meetings as necessary including the taking of minutes. To ensure adequate stocks of stationery, supplies and forms are maintained and used cost effectively within the department, liaising as appropriate with the appropriate Line Manager about orders and ordering in line with local procedures. To provide, in conjunction with other administration staff, cross cover for other administrators during periods of heavy work pressure or absence. Ensure good communication is maintained between colleagues at all levels and service users.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.