Team Based Administrator

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn Are you an organised, proactive and patient-focused administrator looking for your next challenge? We have an exciting opportunity to join our Children's Physiotherapy Team as a Referral to Discharge Coordinator, playing a vital role in supporting the delivery of high-quality paediatric physiotherapy services across MPFT. This is a key position within the team, responsible for coordinating the patient journey from referral through to discharge, ensuring children and families receive a responsive, efficient and compassionate service. Working closely with the Paediatric Physiotherapy Team Leads, Physiotherapists, Physiotherapy Assistants and the wider multidisciplinary team, you will help ensure that patients are seen at the right time, in the right place, by the right clinician., You will:

• Manage and coordinate the paediatric physiotherapy referral process from receipt to discharge.
• Monitor waiting lists and clinic capacity to support achievement of service targets.
• Schedule appointments and ensure urgent referrals are prioritised appropriately.
• Act as a key communication point between families, clinicians, secondary care providers and external agencies.
• Maintain clinical records within the RiO patient management system.
• Support service improvement projects and contribute ideas to enhance patient pathways.
• Provide day-to-day supervision, guidance and training to administration colleagues.
• Handle patient enquiries and resolve issues promptly and professionally.
• Support clinicians by ensuring clinics run efficiently and available capacity is fully utilised.
  
  Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow. We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.