Team Administrator

The successful applicant will have at least twelve months experience of working in an administrative role in a service organisation with excellent organisational, communication and interpersonal skills enabling them to provide professional, confidential, sensitive, administrative and operational support to the Lewisham NHS Talking Therapies Service.

Demonstrating a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be comfortable with IT and be keen to learn new software packages and processes.

Accurate data entry is essential, including inputting referrals and coordination, patient flow support, and assistance with discharge planning. Maintain accurate patient records on IAPTus and Trust systems, process clinical documentation, and support data collection, reporting, and audits.

Act as a key point of contact for patients, carers, staff, and partner agencies, ensuring effective communication and escalation of urgent issues. Undertake general administrative duties, including diary management, meeting support, minute taking, filing, and correspondence. Contribute to governance, Health and Safety, training, and service development activities, while providing reception and cross-site cover as required., Providing administration support to the Lewisham NHS Talking Therapies Service, efficient and comfortable being a team member. Ability to multi-task. Being resourceful, a good problem solver and organised. Ensuring steady completion of workload, time management is an important part of this role. Inputting a large volume of accurate data into the IAPTus data base, and supporting other staff to do the same, ensuring referrals are entered within the timeframe. Having face to face contact with clients/carers and dealing with enquiries. Taking the lead in office duties ensuring tasks are completed to meet deadlines. Providing comprehensive support to the team where you are based, which may require you to work unsupervised. To be responsible for keeping systems up to date with any staff changes, informing payroll and HR. To assist and in the absence of the Business Manager, be responsible for the development and implementation of administrative procedures effectively supporting the clinical
and managerial needs of the team, training clinical and administration staff in the use of the administrative systems. To work collaboratively with teams within the Lewisham Talking Therapies service covering for the work of others at other sites as and when required. The post holder will be expected to travel to other locations in order to provide cover, occasionally this will be at short notice. Flexibility is an important part of this role to meet the service needs.

The post-holder will work within the Lewisham NHS Talking Therapies Service (LTT). The LTT service consists of approximately 100 WTE clinical and administration staff providing a service across Lewisham. The main service bases are Lewisham Town Hall, Jenner Health Centre, Lind Health Centre and Baring Road Clinic. This is a borough of high social and psychological needs with considerable cultural diversity. The service sees clients with a wide range of common mental health problems and varying levels of severity. Many clients present with multiple problems including social, housing and employment issues. The postholder will liaise with people with different cultural backgrounds and ages, booking interpreters when necessary and should be committed to equal opportunities.

We operate a stepped care service model offering on-line CBT, guided self-help, groups and workshops as well as individual therapy (CBT and a range of other approaches) and offer treatment to Lewisham residents suffering from long term conditions. We offer clinical services on weekdays from 9am until 7pm, and offer workshops on Saturdays. We have close links with our sister IAPT services within SLaM.