team administrator

The successful candidate will provide high quality administrative support to the service. This includes managing and processing referrals and a wide range of administrative duties to support delivery of team objectives. This role will include some medical administration to support the psychiatry team with arranging patient appointments, sending letters, and communicating medication changes. The role includes deputising for the Administration Team Lead as required. The post holder will be required to liaise with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times.,

• To deal with telephone enquiries in an informed and sympathetic manner, taking and passing on messages promptly and action where necessary. To regularly access the generic email systems, responding to all queries
• To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns.
• Maintain service line databases for record keeping, ensuring accurate reporting and invoice processing. Including, where required logging maintenance for specialist equipment and IT service equipment for the service line.
• Updating Health Roster as requested by line manager/Clinical Service Leads
• Recording of compliments, incidents and mortality Datix's as required.
• Supporting induction and training of new staff.
• Monitor the service generic email accounts, responding appropriately and forwarding emails as required
• The post holder will be required to support with reception duties roughly twice per week. This may be depending on the whereabouts of the other administrators in the service.
• To support an efficient and courteous 'front of house' reception service to all service users and visitors.
• Responsibility for the day-to-day smooth running of the site, for dealing with the general public and staff, reception, telephone work and correspondence.
  
  West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.