Team Administrator

The Administrator will be responsible for welcoming clients and visitors to our South team based at Parkway House Northenden or supporting the North and Central team in Chorlton House. Receiving and processing, referrals, the post holder will contact patients to arrange appointments and update data system records as required. You will provide an administrative function to all the clinical team, in addition to answering and dealing with calls responding and resolving client queries and voicemail messages.., Meeting and Welcoming clients and visitors attending Parkway House, Northenden

Processing of all referrals into the service, ensuring that Talking Therapies data system is updated.

An excellent telephone manner is required to answer and make telephone calls to service users, 3rd parties and other Trust services.

Making appointments according to clinical requirement set out by the clinicians and agreed with service users.

Prioritise telephone calls, including distressed service users, carers and relatives and ensure the team are aware of the urgency. Ensure trust guidelines, policies and procedures regarding confidentiality, disclosure information and the Data Protection Act are always observed.

Greater Manchester Mental Health (GMMH) Foundation Trust employees over 6400 members of staff who deliver services from over 160 locations.

We provide inpatient and community-based health care for people living in Bolton, the City of Manchester, Salford, Trafford and the Borough of Wigan and a wide range of specialist mental health and substance misuse services across Greater Manchester the North West of England and beyond.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improves care for our service users.