Team Administrator

We're seeking a proactive Band 3 Administrator to support our Community Mental Health Teams in Macclesfield. This full-time role is vital to smooth service delivery, supporting both staff and service users. You'll provide flexible cover across teams, handling reception, telephony, audio typing, ordering supplies, and general admin tasks. You'll deliver high-quality administrative and secretarial support, manage calls and enquiries with empathy and professionalism, maintain accurate records, and adapt to changing priorities. We're looking for someone organised, efficient, and able to manage competing demands, with excellent communication skills and a friendly, professional manner. You should thrive under pressure, work well in a team, and be confident working across different settings. The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this,

• Provide comprehensive administrative and secretarial support across teams, updating clinical records, drafting correspondence through audio typing, covering reception and managing incoming calls.
• Deliver reception and telephony services, responding to service users, carers, and professional enquiries with empathy, professionalism, and discretion.
• Liaise effectively with clinical staff, external agencies, and service users via phone, email, and face-to-face contact to support smooth service delivery.
• Maintain confidentiality at all times and ensure compliance with information governance, data protection, and safeguarding requirements.
• Assist colleagues by providing ad hoc administrative support, training, and cross-cover to promote a resilient and collaborative team environment.
  
  Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall. As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services. All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role. Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.