Team Administrator

Join Surrey County Council as a Senior Team Administrator and play a vital role in supporting education services that make a real difference to children and families. The office base for this position is Victoria Gate, Chobham Road, Woking, GU21 6JD and the role is open to hybrid working. Our Education Business Support teams provide support to front line workers and, whilst you won't be required in the office five days a week, there is the expectation you will work in the office on a rota basis at least two days a week. Core working hours are 09:00am-17:00pm to ensure full cover is provided to operational teams and front-line call lines., We are seeking a Senior Team Administrator to join our dynamic Business Support Team within the Children, Families & Lifelong Learning directorate. This is a varied and rewarding role where you will play a key part in supporting education services and ensuring smooth, efficient processes for frontline teams. As a Senior Team Administrator in our Business Support Team, you will work collaboratively with education professionals and partner agencies to deliver timely and accurate support. You will manage complex workflows, ensuring priorities are met and processes run seamlessly, while also guiding and supporting junior colleagues to foster a positive and productive team environment. We are looking for someone who is highly organised, proactive, and confident in setting priorities while meeting deadlines. You will be skilled at using your initiative to identify opportunities for streamlining and process improvement, and be comfortable taking ownership of specific areas, ensuring all aspects of workflow are completed to a consistently high standard. Your key responsibilities as a Senior Team Administrator will include:

• Processing referrals and distributing reports
• Liaising with professionals across Education and external agencies
• Maintaining accurate records, spreadsheets, and databases
• Responding to telephone enquiries and providing clear, professional communication
• Taking and distributing meeting notes promptly to all relevant parties
• Monitoring timescales and providing performance information to support service delivery
  
  Strong administrative and organisational ability, with the willingness to learn and develop new skills
• Excellent customer service and interpersonal skills, including strong written and verbal communication
• Ability to manage priorities and deadlines, and the resilience to adapt to changing processes
• Proficiency in Microsoft Office and digital tools
• Confidence in using initiative to work, sometimes under pressure, and meet tight deadlines without compromising quality
• Experience supervising or mentoring staff
  
  This full-time, permanent position has a starting salary of £31,659 per annum, based on a 36-hour working week., 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service, plus bank holidays
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents, A Basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.
To apply, we request that you submit a CV and answer the following 3 questions:
• Please outline your administration experience, including how many years, and any skills that are relevant to this role.
• Please give examples of how you have managed workload priorities and coordinated tasks within a team. Include details of any experience supervising or mentoring junior staff, and how you ensured deadlines and quality standards were met.
• Please tell us what interests you about the role and Surrey County Council as an employer?