Team Administrator

The Community Therapy Team Brighton and Hove is looking for an administrator to work within the team based at Brighton General Hospital. The role will involve supporting the day-to-day delivery of the community therapy service by providing first line contact to service users and other professionals.

The post holder must have good organisational and communication skills and be able to work under their own initiative and follow directions.

They must also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience.

Main responsibilities include processing incoming information including patient referrals. The successful candidate will provide other administration support to include stock control, monitoring of email inboxes, scanning, stock management & processing subject access requests.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on thegov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK, Receive calls into the service. Respond to queries and requests and gather the relevant narrative to ensure clear information is obtained and forwarded on to the community therapy team clinical coordinators, clinical leads and individual member of staffs.

Devising and maintaining efficient filing, clerical & office systems, & providing administrative support to the teams, including photocopying, dealing with internal/external post.

Monitor & maintain stocks of therapy supplies, stationery, equipment & resources for the team.

Processing referrals received into the service and registering patient referrals on System 1- referrals are received online, via telephone, other health professionals and other electronically received correspondence.

Monitoring generic therapy mail box , managing tasks and batch reports.

Processing of subject access requests.

Reporting sickness of staff members to team leads.

Receiving incoming post, emails and telephone calls in a courteous, professional manner is a key part of the role.

Attending and contributing to staff meetings and supporting developments within the service.

To be able to use own initiative, deal with anything that arises on a day to day basis and liaise effectively with Clinical Leads and Team

Carrying out any duties or responsibilities reasonably delegated or requested by the Clinical Leads including PA support as required.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.