team administrator

An exciting opportunity has arisen for a team administrator to work within the Greenwich CAMHS Team.
The post holder will have the following experience: -
+ To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties.
+ To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines.
+ Will be required to support the reception function to maintain a smooth running of Services.
+ Will be at times required to work on a shift pattern 9am-5pm, 8.30am-4.30pm, 10am-6pm
+ Will work closely with other admin colleagues to enable team working and effective cover arrangements., + Responsible for the upkeep of diaries for the team, responsible for photocopying, e-mailing, and maintaining an efficient filing system, ensuring filtering of all incoming enquiries and draft responses accordingly.
+ Works on own initiative with minimal supervision, with ability to ask for help when required.
+ Manages and is able to prioritise workload.
+ Responsible for liaising with staff within the team.
+ Ensures that post/mail is promptly collected, sorted and scanned into RIO; accordingly, act on own initiative, where appropriate, in response to incoming mail.
+ Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes e.g., to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated.
+ Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically.
+ Data input within Excel and update accordingly, so post holder must be proficient in the use of Microsoft packages.
+ Be actively maintaining data quality within RIO, including opening and closing of referrals.
+ To be responsible for inputting data onto RIO as required
+ Contributes ideas to improve efficiency and effectiveness of administrative processes., + Responsible for booking future appointments where necessary and highlighting any problems and passing on information regarding changes to appointments and DNAs and any specific questions raised by patients etc.
+ Responsible for ordering stationery, medical supplies for the team and liaising with the relevant suppliers.
+ Post-holder will be required to interact with different stakeholders, liaise with patients daily, schedule appointments and organise changes to appointments.
+ As the first point of contact to the team, post-holder must have experience and ability to relate to patients in a calm manner when they contact the team via telephone and recognise when to escalate queries for appropriate response.
+ Daily use of computer for inputting data and typing of documents.
+ Duties will require period of concentration in terms of active listening and identifying and solving problems on regular basis. Frequent interruptions during work such as, phone calls and responding to queries from colleagues.
+ This is at times an extremely challenging and busy team where the post-holder will be required to be both flexible and adaptable and able to work under pressure occasionally. Some of the work that the post-holder may have to deal with could be of a private and confidential nature and therefore discretion is an essential skill that is required
Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post.
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/
Use of Artificial Intelligence (AI)
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
+ We're Kind
+ We're Fair
+ We Listen
+ We Care