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TDS Operations Analyst III

TD Bank, Inc., City of Westminster

TDS Operations Analyst III

Salary not available. View on company website.

TD Bank, Inc., City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 20 Aug | Get your application in today.

Closing date: Closing date not specified

Job ref: 63e18dbc5d224e4c9b0b700bc0569ce0

Location ref: City of Westminster

Full Job Description

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
  • Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
    • Customer :
  • Identify opportunities to improve service delivery
  • Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
    • Shareholder:
  • Support the timely and accurate completion of business processes
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate non-standard or high-risk activities as appropriate
  • Prioritize and manage own workload to meet SLA requirements for service and productivity, Lead and oversee daily settlement operations, ensuring all activities are completed accurately, efficiently, and in line with established service level agreements (SLAs).
  • Manage the team's workload and delivery, ensuring timely investigation, resolution, escalation, and reporting of exceptions and operational breaks.
  • Serve as the primary escalation point for complex operational issues, coordinating with internal stakeholders, counterparties, custodians, technology teams, and support functions to drive resolution.
  • Monitor operational risk, control effectiveness, and service performance through the review of outstanding exceptions, aged items, key risk indicators, and performance metrics, escalating material issues as required.
  • Provide strong people leadership through coaching, mentoring, and technical guidance, supporting employee development and ensuring adherence to policies, procedures, controls, and regulatory requirements.
  • Drive continuous improvement initiatives by identifying opportunities to strengthen controls, automate manual processes, enhance efficiency, and reduce operational risk.
  • Prepare, analyse, and present management information related to reconciliation and settlement performance, service delivery, operational risk, and outstanding exceptions to senior management and governance forums.
  • Support strategic change initiatives, system enhancements, and process transformation activities to improve operational effectiveness and scalability.

    TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities., At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
    • Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities - TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)

    Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs., We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Direct job link

https://www.jobs24.co.uk/job/tds-operations-analyst-iii-127228676
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