Talent Engagement Coordinator

Join us as a Talent Engagement Coordinator and play a pivotal role in delivering an exceptional experience to a 700-strong contractor community. If you're energised by people, fast-paced environments, and solving problems with empathy and confidence, this role places you at the heart of an engaging, service-led programme. A requirement for Security Clearance is part of the role What you'll do

• Run our Customer/Hello Hub, owning contractor queries from first contact through to resolution.
• Keep communication flowing through regular engagement calls, pre-starter check-ins, and ongoing wellbeing support.
• Produce clear MI that highlights volumes, trends, and SLA performance.
• Support onboarding, offboarding, surveys, focus groups, and monthly communications.
• Champion inclusion, safety, and the Virtuoso Way across the contractor community.
  
  Background in a helpdesk or case management environment.
• Exposure to inflight or onboarding programmes.
• Strong data literacy for MI reporting and SLA tracking.
• Ability to operate confidently
Desired traits:
• Calm under pressure, empathetic, and solutions-focused.
• Excellent stakeholder management and communication skills.
• Highly organised, resilient, and confident navigating complexity.
• A genuine passion for people experience and continuous improvement.
Why you'll love it You'll join a supportive, people-first team with real progression opportunities - the previous post-holder stepped up into a Recruitment Business Partner role. Structured onboarding, shadowing, and a collaborative culture ensure you'll be set up for success from day one. We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .