Are you a data wizard with strong analytical experience and advanced skills in Microsoft Office? Do you have a knack for turning numbers into compelling visuals using tools like Power BI? We are looking for our next Tactical Planning Lead Analyst to join the team on a 12 month Fixed Term Contract. As a Tactical Planning Lead Analyst, you'll be the driving force behind operational and process engagement in our dynamic environments. Your skills will drive impactful insights and strategic decisions, transforming our operations and elevating our performance. You'll develop analytics capabilities within our Resource Planning teams and spearhead operational process engagement. Picture yourself as the key interface between Planning and Operational teams, crafting optimized resource plans to hit all operational metrics and KPIs. You'll also develop cutting-edge analytical tools to boost performance and coach colleagues to master these innovations. Key accountabilities in this role include:

• Unlock performance insights to ensure we hit key service metrics.
• Collaborate with fellow lead analysts to streamline processes and boost team efficiency.
• Provide insights to continuously enhance our customer service.
• Extract and visualize complex data from multiple systems to enable critical decision-making.
• Drive multi-channel efficiency and identify cost-saving opportunities using data.
• Create insights to reduce duplicate efforts and multi-channel overlap.
• Coach, develop, and upskill planning colleagues.
• Contribute to the Resource Planning Cycle, understanding both tactical and strategic plans, and act as the onsite representative for Contact Centre Planning.
  
  First and foremost, we expect you to have a proven track record in contact centre planning with a deep understanding of the Multi-Channel Resource Planning Cycle.
Proven experience in influencing senior stakeholders to drive operational improvements is a must. We are looking for someone with strong analytical experience, proficient in Microsoft Office with an understanding of data visualization tools like PowerBI. The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

Hello. We're Severn Trent and we think water is wonderful. And we're pretty keen on people, too. Our people are what makes Severn Trent a truly exciting and inclusive place to work. We're a team of nearly 10,000 people with a purpose to deliver one of life's essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year
WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails. And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.