Tactical Engineer - Band N - Technology

As part of our team in DDAT Technology, you will assist in ensuring that the Specialist Operations business group (SO) gets the technology & support it needs. As part of a team of IT Engineers, your team specialises in providing IT solutions to operational colleagues at sites around London. As part of the London IT Support team the support you provide will ensure that operational policing in not impeded by poor IT or faulty equipment. As part of this fast-paced environment you will be hands on daily ensuring that colleagues have the best IT available to them when they need it. In order to achieve this, you will work closely with our operational users to understand their business problems. You will have strong communication skills so that you can work effectively as part of a team as well as independently. Responsibilities The post holder will be required to do the following:

• To attend SO sites across the MPS estate.
• Manage workloads in an ITSM system.
• To review requests for IT support and liaise with users where appropriate.
• To provide users with assistance on Wintel applications such as Windows 11, Office and Edge.
• To provide users with advice and guidance around corporate IT systems. (Desktop/Laptops, desk telephony, printers etc.)
• Assist with site surveys for placing desktop equipment at new sites.
• To provide advice and guidance around standalone systems (including laptops/desktops).