Reporting to the Training Manager, providing training and support on MiJobs, Maximo, CATS, SAP, Coupa and all processes relating to these systems Main Duties -

• Deliver face to face and Teams training for all Maximo users Deliver face to face and Teams training for all MiJobs users Analyse the performance stats for both Maximo and MiJobs users to identify further training requirements Create and update new training material to support the system developments Create 'release notes' and guides following system releases ensuring that they are tailored to the audience Be part of the mobilisation process, welcoming and training new colleagues Be part of the induction process supporting new colleagues Identify gaps in the processes for non standard contracts and provide solutions inline with the business requirements To act as internal subject matter experts (SME) to learn and drive the correct usage of our systems Holds indepth understanding of the contracts to ensure they are fully support during and after the training process Become an SME for CDW and SDM to support reviews Undertake any additional duties or responsibilities that are
deemed required by the business in supporting the daily operation of the contract.

What we are looking for
• Experience in a FM environment Previous training experience Good administrative and organisational skills Excellent communicator at all levels Confident to lead on difficult conversations Ability to multi-task and work under pressure Ability to tailor you training approach to meet the needs of individuals Team player - Ability to work alone or as part of a team IT literate - Excel and Power Point to at least intermediate level Ability to prioritise workload and manage change effectively Attention to detail