Systems Administrator

This is an exciting opportunity to play a vital role in Trafford Leisure's operations, with a strong focus on managing our membership direct debit processes. As a Systems Administrator, you will help ensure income processes run smoothly and accurately while supporting the business systems that underpin our services across all sites. Based in our Customer Hub, you will work closely with teams across the organisation, combining systems administration, data accuracy, and problem solving to support colleagues and deliver great experiences for our customers. The role offers flexibility on working days; however, you will need to be in work for three days prior to direct debit collections on the 1st and 15th of each month.,

• Process membership direct debits twice monthly, ensuring accuracy and successful reconciliation
• Manage ADDACS and AUDDIS reporting, investigating and resolving changes and cancellations
• Maintain accurate, secure, and GDPR-compliant customer and membership data
• Support and maintain Trafford Leisure's core business systems, including Gladstone
• Respond to and resolve system issues, providing clear and timely support to colleagues
• Support system configuration including products, pricing, memberships, and updates
• Create clear guidance and learning materials to help teams use systems confidently
  
  Strong Excel skills, with the ability to manipulate, analyse, and interpret data accurately
• Experience using business systems in an operational or customer-focused environment, with confidence learning new systems quickly
• Experience handling direct debit processes, or similar payment, billing, or reconciliation activity, with a high level of accuracy
• Excellent attention to detail, particularly when maintaining customer and membership data in a GDPR-compliant way
• Clear and supportive communication skills, with the ability to explain system processes simply and help colleagues use systems effectively
• Experience with Gladstone 360 is desirable but not essential, as full training will be provided.
  
  We are the largest operator of sport and leisure facilities in Trafford, with an annual turnover of £8 million and over 300 employees. Our bold vision is to inspire and create opportunities for the people of Trafford to move more and live longer, healthier, happier lives.
This is a pivotal point in our evolution as Trafford Council's multi-million-pound leisure investment programme is rolled out. This ambitious programme will see the portfolio of leisure centres transformed into fit-for-purpose, accessible, inspiring spaces under a new brand of "move" for future generations to come.


• A progressive, structured and supportive environment in which to work
• Pension scheme
• 32 days holiday, rising incrementally to 38 days after 5 years' service (including 8 bank holidays and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complimentary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
• 24/7 access to a GP
• Employee health scheme including Confidential Counselling
• Employee Assistance Programme, allowing employees to claim back up to £1,150 per year in healthcare costs.
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans
The Next Steps