System Support Officer

Are you a detail-oriented professional with a passion for organisation, timely service delivery and efficiency?
Do you thrive in a role where accuracy, collaboration, and process improvement are key?
If so, we have an exciting opportunity for you!
About the Role - As a Systems Support Officer, you will play a crucial role in administrating the HR and Payroll systems and associated processes. You will take an active role in the workplace to share ideas, develop best practice and help build, test and maintain HR and Payroll Systems.
Duties will include:
Create detailed schedules of payroll, year-end processes and system downtime, including communications.
Carry out all aspects of payroll processing, year-end, balancing, controls, checks and any corrective action.
Data management and interfaces (e.g. feeder system uploads, financial system extracts, HMRC, pension funds), production and distribution of reports and returns including required checks and reconciliation.
Build, maintain and test HR/Payroll systems to ensure they are up to date, compliant and meet business needs.
Produce system documentation, user guides and provide support for training as required.
Maintain system security authorisation and data protection.
Deal with change requests as required.
Deal with queries and liaise with internal teams, customers and external bodies as required, e.g. HMRC.
Keep the Business Support Manager and key stakeholders informed on work progress particularly where there are deadlines to be met or an impact on the availability or accuracy of the system., Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.
We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
GUARANTEED INTERVIEW SCHEME
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.
If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

A strong eye for detail and organisational skills.
Excellent communication and interpersonal abilities.
An understanding of working with complex technical systems (for example the HR and Payroll system iTrent).
Knowledge of HR and Payroll processes and statutory compliance.
A proactive approach to problem-solving and process enhancement.
Flexibility, when required, to complete tasks in accordance with strict schedules and critical deadlines.
Why Join Us? You'll be part of a supportive team that values innovation, efficiency, and collaboration. Your role will directly impact the smooth running of council operations, making a real difference in maintaining high standards of service delivery.
If you're ready to take on a dynamic role in a fast-paced environment, we'd love to hear from you!
Apply today and be a key part of our mission to maintain and enhance the Council's Hr and Payroll systems and associated processes.