SWL ICC Hub Clinical Operational Manager

We are seeking a highly motivated and dynamic individual for the post of Clinical Operational Manager for the SWL Integrated Care Coordination (ICC) Hub. This role is key to the successful delivery of the ICC Hub model which covers all of SWL Integrated Care System (ICS). The ICC Hub is hosted by the London Ambulance Service NHS Trust (LAS) and is built on collaboration and partnership working across community and acute providers, based within the ICC Hub this role will provide consistent clinical operational leadership, ensuring smooth coordination across services.

Integrated Care Coordination (ICC) is an innovative joint initiative between the LAS, ICBs, Acute Trusts and Community Providers. It offers clinical advice by drawing on expertise from Consultants in Emergency Medicine and other specialities, LAS clinicians, Mental Health Clinicians, General Practitioners and Urgent Community Response teams. The aim is to support pre- and post-dispatch clinical decision making, identify appropriate hospital and community pathways, streamline referrals and coordinate care across the ICS.This is an exciting time to join the team and shape an evolving service that is improving outcomes for patients and reducing system pressures, for someone who is passionate about collaborative, patient centred care and driving system change.

Main duties of the job

Key responsibilities include:Hold clinical and operational accountability for the performance of the ICC Hub, balancingcompeting operational, clinical and system priorities to optimise outcomes for patients, TheTrust and partners.Facilitate the development and integration of alternative care pathways for the ICC Hub.Support the sector clinical quality team in promoting the ICC Hub; providing guidance tooperational clinicians and responding to clinician feedback and experience. Day-to-day management of the ICC Hub Coordinator, ensuring data validation, phoneanswering and referrals are undertaken efficiently and effectively.Recruitment and onboarding of external clinicians into the ICC Hub, arranging induction,contracts and ongoing rostering and education as required.Support the Clinical Support Manager as required with their day-to-day management of theICC Hub shift, for example assisting Senior Clinical Decision Makers with ICC Hub processPromote the ICC model across the ICS, engaging with
local stakeholders and healthcarepartners.Monitor and evaluate service performance, contributing to continuous improvement withinthe ICC Hub and system integration.Reporting and escalation both internally and externally, producing high level reports andpresenting to a range of stakeholders about the ICC Hub model.

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.