Switchboard Team Leader

Switchboard Team Leader

The closing date is 30 June 2026

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Job summary

We are currently recruiting for a Switchboard Team Leader to work in our busy 24/7 Switchboard. Your primary site will be the Leicester Royal Infirmary but you will be expected to work at our other Switchboard based at the Glenfield Hospital on occasion.

Main duties of the job

You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to prioritise.

You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a 'can do attitude'.

The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Our vacancies page (no link provided in this description) shows current opportunities at the University Hospitals of Leicester NHS Trust.

Details

Date posted 16 June 2026

Pay scheme Agenda for change

Band Band 3

Salary £25,760 to £27,476 a year per annum

Contract Permanent

Working pattern Full-time

Reference number 358-7833604-E&F-A

Job locations LRI

Infirmary Square

Leicester

LE1 5WW

United Kingdom

Employer details

Employer name University Hospitals of Leicester NHS Trust

Address LRI

Infirmary Square

Leicester

LE1 5WW

United Kingdom

Supporting documents

Privacy notice

Employer contact details

For questions about the job, contact:

Deputy Customer Service Centre Manager

Muhammed Casoojee

M.Casoojee@nhs.net

#s1-Gen

You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to prioritise. You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a 'can do attitude'. The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust