Switchboard & Reception Supervisor

University Hospitals Sussex NHS Foundation Trust is seeking a Senior Switchboard & Reception Supervisor to oversee Switchboard and Reception services across Worthing, Southlands, and St Richard's Hospitals.
In this role, you will provide day-to-day operational supervision, ensuring these essential front-line services run smoothly and efficiently across all sites., The post holder will provide day-to-day operational supervision of Switchboard and Reception services across the designated hospital sites.
You will help ensure the safe, responsive and effective delivery of 24/7 telecommunications and front-of-house reception services, supporting smooth daily operations, good staff performance and compliance with Trust policies.
You will also act as the first point of escalation for operational issues, staffing matters and service incidents, escalating any significant risks or concerns to the Switchboard & Reception Manager when required., Communication
Provide day-to-day operational leadership to the Switchboard and Reception teams. Act as the first point of escalation for service issues, incidents and complaints, ensuring clear communication with clinical and corporate teams during service disruptions. Maintain confidentiality and support incident reporting and investigation in line with Trust policy.
Service delivery and improvement
Oversee the daily delivery of switchboard, alarm, paging and reception services to ensure safe and effective operations. Monitor call handling performance and service standards, ensure emergency communication systems are operational, and escalate faults promptly. Support service improvements and the implementation of new systems or processes.
People management and development
Provide line management to designated staff, including recruitment, induction, appraisal and performance management. Manage staff rotas using e-rostering to ensure adequate service cover. Monitor sickness absence and annual leave, conduct return-to-work meetings, and ensure staff complete mandatory training while maintaining high standards of customer service.
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1
We look forward to receiving your application and the start of your journey with UHSussex.