Switchboard Operator (Carmarthenshire)

Hywel Dda University Health Board is looking for enthusiastic, professional and customer-focused individuals to join our Switchboard Services Team, supporting both Glangwili General Hospital and Prince Philip Hospital. As the first point of contact for many patients, visitors and staff, you will play a vital role in ensuring efficient communication across our healthcare services. This is an excellent opportunity for someone with strong communication skills who thrives in a busy environment and is committed to providing high-quality customer service., As a Switchboard Operator, you will:

• Operate the Health Board's telecommunications and switchboard systems.
• Answer and direct internal and external telephone calls promptly and professionally.
• Respond to emergency and urgent calls in accordance with established procedures.
• Provide accurate information and assistance to callers.
• Monitor and activate emergency response systems when required.
• Maintain confidentiality and comply with NHS policies and information governance standards.
• Work collaboratively as part of a team to ensure a 24/7 service is maintained.
  
  Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in:
• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services