Switchboard Operator

Are you a calm, organised and tech-savvy individual who thrives in a fast-paced environment? Do you enjoy helping people and being at the heart of critical communications? If so, we'd love to hear from you!

As a Switchboard Operator, you'll be the first point of contact for the Trust, handling over 60,000 calls per month. You'll play a vital role in managing emergency responses including cardiac arrests, major incidents, helicopter landings and more. This is a challenging and rewarding role where no two days are the same.

You'll work with a wide range of stakeholders, from clinicians and senior managers to emergency services and the public, providing a courteous, efficient and professional service at all times.

Main duties, tasks & skills required

Operate complex telecommunication systems including MITEL consoles and paging systems.

Respond to emergency calls and alarms with precision and urgency.

Maintain accurate records and databases including on-call rotas and emergency logs.

Provide Trust ID badges and manage swipe access systems.

Support administrative tasks and contribute to service improvements.

Work flexibly across shifts including early, late, night and weekend cover.

You'll join a supportive and fast-paced team where your role directly contributes to patient care and emergency response. You'll receive comprehensive training and have opportunities to grow and develop within the Trust, all while making a real difference every day.

Good general education (GCSE's) -- including English and mathematics or equivalent
Relevant vocational qualification(equivalent to Microsoft Office MOST, ECDL or related qualification)
Vocational level 3 /BTEC) in IM&T or information systems related subject (or relevant experience in IM&T environment), Knowledge of windows systems, requirement to manipulate data within excel, word, PowerPoint and other bespoke system
Switchboard/Call Centre experience.
Knowledge and experience on customer services, Good working knowledge and understanding of PC hardware, operating systems and Microsoft IT packages.
Demonstrable comfort with IT systems and a willingness to learn new IT skills
Previous experience of healthcare or large complex organisation

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer

Flexible working options to help you balance work and life

NHS pension scheme for long-term financial security

Generous annual leave allowance to recharge and relax

A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.