Switchboard Operator

Looking for a fulfilling role in a vital service? We are seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital.

You will play a crucial role in connecting callers to the right people and departments, handling approximately 3,000+ calls per day.

As the first point of contact for many callers, you will provide professional support for both internal and external enquiries, including emergency calls, helping to ensure the smooth operation of a busy hospital environment.

The Role

Answer internal and external calls in line with agreed KPI and SLA targets

Provide efficient, courteous, and helpful support to callers

Operate the hospital's internal bleep system

Proactively maintain the computer database of hospital personnel, departments, and telephone numbers

Undertake clerical duties as required to support the efficient operation of the department

Support the delivery of a 24/7 service, including working public and bank holidays where your shift pattern requires

Good communication and clerical skills

Reliable and able to work effectively as part of a team

Able to remain calm and perform well under pressure

Previous switchboard, customer service, or administrative experience is preferred but not essential, as full training will be provided

This is an excellent opportunity to join a dedicated team providing an essential service within a busy healthcare environment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

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ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.