Switchboard Operator

To be an ambassador for the Hospital Trust as the first line of contact with the outside world, with the need to be able to proficiently operate the computer-based switchboard. Answering in a professional manner and dealing with patients, relatives, visitors and GP enquiries, incoming calls, internal calls, numeric bleeps, message pagers.,

• Operate as a Telephonist, deal with incoming calls on Switchboard
• Work unsociable hours on 24 hr shift working pattern
• Operate a Securitas numeric & Pageone bleep system
• Deal with emergency calls & Medical gas alarms and emergency lift alarms calmly and efficiently following correct procedures
• Operate the on-call Rota watch
• Communicate to a high level and pass on information accurately to the Team leaders and Manager
• Log/distribute/activate new Internal numeric bleeps and message pagers.
• Communicate with Patient, Relatives, Visitors, GP's and all hospital staff, medical & ancillary
• Ability to work on your own, making appropriate decisions and dealing with any situation that may arise
• Follow department procedures and keep accurate records of any tasks undertaken, ensuring that during any hand over the appropriate senior staff are apprised of any problems/changes
• Prepared and willing to be called in at very short notice, in the event of a Major Incident
• Work as part of a team including taking share of covering overtime/Bank Holidays, occasionally at short notice
• To test and exchange faulty bleeps, reprogramming the control unit to keep the user on the same number
• Reset passwords and transfer/accept accounts for users of NHS Net e-mail
  
  The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Various shifts are currently available (subject to change), with hours to be discussed and agreed at interview. You might be required to cover other shifts as we run a 24/7 service: Weekday Evening Duties x1 Operator Operator 1 Mon - Fri: 18:00 to 23:00 Operator 2 Friday 16:00 to 23:00 Saturday 16:00 to 23:00 Sunday 16:00 to 23:00 Operator 3 Saturday 15:00 to 22:00 Sunday 15:00 to 22:00 Monday 15:00 to 22:00