Switchboard Operator

Are you calm under pressure, confident on the phone, and great with people? We are looking for a dedicated and efficient Helpdesk/Switchboard Operator to join our fast-paced communications team. You'll be the crucial first point of contact for internal and external callers and play a key role

What You'll Do
Operate a computer-based Switchboard system
Handle All calls and requests
Monitor and respond to alarms, including fire, trauma, and security alerts
Maintain clear and accurate records
Support with clerical / admin duties
Work independently responding confidently to emergencies

Excellent communication and interpersonal skills
Ability to stay composed in high-pressure situations
Good computer literacy and organisation skills
Willingness to work flexible hours, including nights and weekends

Previous office or switchboard experience
Be adaptable and easily embrace changing priorities
Be a brilliant communicator and easily build relationships
Strive for excellence in an eager and motivated manne
Take initiative and make decisions that are right for our customers
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.