Switchboard Administrator

Working within a 24hr, 7 day a week department, you will be required to work both flexible and varied shifts over the 7 day period. This will involve both out of hours working, night duties and Bank Holidays so flexibility is paramount. There is no set shift pattern. To fulfil this post you will undertake 5 weeks 'on the job' training during which time you will be working a full 37.5 hour week until your training is complete. Your normal contracted hours will commence after this. Main duties of the job

• To provide an efficient and courteous first line support service to patients, public and staff as a member of the Trust's Switchboard, which operates 24 hours every day by participating in the shift rota.
• To receive and direct telephone calls both internally and externally.
• To act as the first point of contact for emergency calls of all types (cardiac arrest, fire and emergency lines) and monitor and respond appropriately to all the Trust's emergency systems.
• To provide a 24 hr service to the Trust for the following services: Fire Alarms, Intruder Alarms, Plant/Gas Alarms, Bone Bank Alarms, Cook Chill Alarm & Lift Alarms. Administrators will action appropriate procedures when these alarms are activated.
• To provide support for Trust IT systems and applications, managing and escalating incidents in accordance with Service Level Agreements in conjunction with Trust support staff and third party support organisations., For full details of the responsibilities and duties of this role please see the attached job description. Job description
Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description.

We are looking for an enthusiastic and well motivated person to join our switchboard team at Ipswich Hospital. You must demonstrate the ability to work as part of a close-knit team, show a commitment to providing the highest standard of service and possess excellent communication skills., Education & Qualifications Essential
• Minimum GCSE or equivalent, including Maths & English
Skills & Abilities Essential
• Excellent Communication Skills & Interpersonal Manner
• Good written skills
Knowledge and Experience Essential
• Microsoft Office
• Telephone experience
• Proven Customer Support
• Experience of working within a pressurized and busy environment
Desirable
• NHS/Hospital experience
• Some knowledge of medical terminology
Person Specification Education & Qualifications Essential
• Minimum GCSE or equivalent, including Maths & English
Skills & Abilities Essential
• Excellent Communication Skills & Interpersonal Manner
• Good written skills
Knowledge and Experience Essential
• Microsoft Office
• Telephone experience
• Proven Customer Support
• Experience of working within a pressurized and busy environment
Desirable
• NHS/Hospital experience
• Some knowledge of medical terminology
  
  We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A