Swim Co-ordinator - The Quarry Swimming & Fitness Centre - Shrewsbury, Shropshire

As a Swimming Coordinator in our Shropshire Community Trust team, you'll lead and shape a high-quality swimming lessons programme that supports skills for life, builds confidence and strengthens community wellbeing. This is a hands-on leadership role where your work has real purpose. You'll play a key part in helping children and adults develop essential water safety skills, while growing participation, improving customer experience and ensuring our centres are the swim lesson provider of choice in the local community. What you'll do as a Swimming Coordinator You'll be entrusted to:

• Manage, develop and grow the centre's swimming lessons programme, ensuring high-quality delivery and strong customer retention
• Lead, support and mentor a team of qualified swimming teachers, including recruitment, rotas, performance management and ongoing development
• Coordinate staffing and programmes to meet customer demand, operational requirements and financial targets
• Develop and introduce new courses and sessions, including intensive and school swimming programmes, to meet community needs
• Build strong relationships with customers, schools and local partners to support outreach, engagement and programme growth
• Deliver swimming lessons when required to maintain service continuity and avoid cancellations
  
  A Swim England Level 2 or STA Level 2 Award Swim Teacher qualification
• NPLQ qualification or the ability to carry out rescue tests of teachers
• Experience managing or supervising teams within a busy leisure or aquatic environment
• Strong communication and customer service skills, with the ability to build trust with children, parents and colleagues
• Confidence using IT systems, including booking platforms, Outlook and Excel
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few! Our teams are hard-working, friendly and above all passionate about leisure and fitness! We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres. Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape. https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services