Swim Academy Sales Admin

We are looking for a proactive and organised Swim Academy Sales Admin to support the delivery and growth of our swimming lesson programme. This is a varied role that combines administration, customer service and sales, helping to ensure the smooth running of the swim school while promoting participation and membership growth. In this role, you will support the day to day administration of the swim programme, maintaining accurate records and working closely with teaching staff and management to ensure lessons are well organised and effectively delivered. You will also take an active role in sales activity, following up leads, promoting services and helping to achieve monthly targets. You will engage regularly with customers and parents, providing updates on swimmer progress and offering guidance on progression through the programme. The role also includes supporting staff coordination, assisting with lesson cover when required and contributing to outreach activity within the community. If you are organised, customer focused and enjoy working in a dynamic environment where no two days are the same, we would love to hear from you. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: 25 hours a week, Tuesday - Saturday This role may be based at any of our New Forest venues.

We're looking for someone who is:

• Experienced in administration, sales or a customer facing role
• Highly organised with strong attention to detail and able to manage a varied workload
• A confident communicator with excellent interpersonal skills
• Proactive and motivated to meet targets and support business growth
• Comfortable using databases and IT systems to manage customer information
• Able to build positive relationships with customers, staff and external partners
• A strong team player who can also work independently
• Flexible and adaptable in a busy environment
• Committed to delivering excellent customer service
Desirable Skills & Experience:
• Swim teaching qualification or experience within a swim school or leisure environment
• Experience using leisure management or membership systems such as Insight
• Experience in sales or generating leads and converting enquiries
• Experience coordinating staff rotas or supporting team operations
• Knowledge of swimming lesson programmes and progression pathways
  
  Join the Energy at Freedom Leisure - Do Good Feel Good!
At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 29th June 2026 Salary: up to £16,697 per annum Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.