Swansway Land Rover Stafford Parts Advisor Apprenticeship

Introduction

As a Parts Advisor apprentice, you'll be responsible for delivering a first class customer service experience. Daily tasks include serving trade and retail customers, identifying parts to meet customer requirements, providing technical advice, and processing orders.

About the Employer

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. 
 
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.  

What You'll Do

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do? 
 
Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories.

Duties may vary from employer to employer but will typically include: 

• Advising customers on how to solve a problem with their vehicle
• Taking orders from customers both face to face and over the phone
• Maintaining an ordered stock room and finding parts from stock
• Raising invoices for parts sold
• Liaising with other members of staff
• Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. 

Customers may include members of the public, service departments of retailers, and garages.  
 
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location. 
  
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work. 
   
Application numbers for the JLR:

Retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

Key personal skills to demonstrate include: 

• A willingness to learn 
• Teamwork  
• Quality focus 
• Personal responsibility and resilience
• Problem solving

Training Outcome

• There are lots of opportunities to develop your career within our expanding retail network
• Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship
   
  Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials
• This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 9 – 3 (A – D)
• Essential - GCSE - Maths - 9 – 3 (A – D)
• Essential - GCSE - Two Other Subjects - 9 – 3 (A – D)

Course Information

Course: Retailer (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.

Expected Duration: 1 Year 5 Months

Training Provider: INSPIRO LEARNING LIMITED