Supporter Welcome Assistant

The Supporter Welcome Assistant is responsible for telephoning new Yorkshire Wildlife Trust members within the first month of
their membership to welcome them to our community, thank them for giving their support, and inspire and enable them to make the
most of their new member benefits and deepen their engagement with the Trust and Yorkshire's wildlife. For many members, the
Supporter Welcome Assistant will be the first representative of the Trust that they come into contact with and will therefore be
the voice of Yorkshire Wildlife Trust.

The role holder will need a good knowledge of the work of Yorkshire Wildlife Trust to answer any questions or issues raised by
members and to make calls to supporters as required while keeping accurate records of all activities and feedback. You will also
occasionally assist the Supporter Services Team in processing new memberships and donations and in maintaining the Customer
Relationship Management (CRM) database. In addition to this, there will be limited opportunities to work flexibly across the
broader Supporter Engagement Team including supporting the development and delivery of our supporter retention events and
activities.

We are looking for a team player who has a passion for the work of the Yorkshire Wildlife Trust and a desire to communicate this
confidently and sensitively to others. With experience working in a customer-focused role as part of a high-performing team, you
will be professional in the delivery of supporter care and have with the ability to work independently with minimum supervision. A
general knowledge and broad understanding of wildlife, nature conservation and environmental issues in the UK is a key attribute
as is an understanding of data protection legislation. You will have excellent verbal communication skills, an articulate highly
engaging telephone manner and competence in the use of office-based computing software, such as Microsoft Word, Excel, Outlook and
CRM Systems.

Yorkshire Wildlife Trust is one of the UK's fastest growing nature conservation organisations and seeks to appoint a, Supporter