Supporter Experience Assistant - Temp Contract

We're looking for a Supporter Experience Assistant to join our Data, Insight and Supporter Experience (DISE) Team, part of our wider Fundraising Team. You'll be the first point of contact for our supporters - responding to enquiries by phone, email and post with warmth and professionalism. You'll process regular giving requests, including changes to payment schedules, donation amounts and cancellations, ensuring everything is actioned accurately and on time. You'll also help keep our fundraising CRM up to date, supporting the wider team with administrative and income-processing tasks., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

You'll have experience in customer service or handling enquiries by phone, email or in person, along with strong administrative skills and real attention to detail. You're comfortable maintaining accurate records or databases, and you communicate clearly and confidently, both written and verbal. You're reliable, collaborative, and share our commitment to equality, diversity and inclusion.

Experience in a charity or fundraising environment, processing Direct Debits, or using a CRM (ideally Raiser's Edge NXT) would be an advantage, but isn't essential. If you're organised, personable, and want your work to genuinely support young people across the country, we'd love to hear from you.

YMCA is the oldest and largest youth charity in the world, founded in England in 1844. Today it's a global movement supporting more than 58 million people across 119 countries. In England & Wales, we operate as a federation of 80 local YMCAs, working independently to help young people belong, contribute and thrive in their communities. YMCA England & Wales acts as the national council - supporting local YMCAs, developing national programmes, and championing young people's voices with government., Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
Organisation
YMCA England and Wales View profile Registered Charity 101 - 500

YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.