Supporter Care Officer

You'll build and maintain relationships between Parkinson's UK and existing, as well as potential new supporters, through high quality communications. You'll also process voluntary income and associated data received at the UK office. You'll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson's UK. What you'll do

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson's UK
• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.
• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.
• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson's
• Contribute to the ongoing development and improvement of systems and procedures including the organisation's feedback function., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner
• Demonstrable experience of working with a relational database and accurate data entry, including financial and fundraising coding
• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies
• Ability to work flexibly and effectively as part of a team
• Ability to develop positive working relationships with a range of people internally and externally.