Support Worker

This is an exciting opportunity to provide personal administrative support to an employee with a visual impairment. The role will support the clinician's ability to function and fulfill their Team leader and clinical role as a MSK Physiotherapist at Pendle Community Hospital. This will involve completing work-related activities on their behalf and supporting them with their clinical and admin duties. No personal care duties required., The main duties of the role include; Supporting the employee in all aspects of clinical and administrative duties, assisting with reading referrals and notes, completing documentation and supporting assessment of patients. Undertaking clerical duties, eg, complete all computer work such as completing electronic documentation on behalf of the employee, opening, creating, sending and filing e-mails, gathering electronic data and taking notes in meetings Supporting the employee in planning, teaching and delivering treatment to patients Supporting the employee to attend and engage in meetings and in service training Ensuring employee's safety and welfare at all times. Being responsible for planning and preparing documentation for meetings and facilitating effective diary management and monitoring.Working for our organisation The Trust is committed to creating a well managed, flexible working environment that supports staff and promotes their welfare and development. We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We operate Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. Flexible Working applications will beDetailed job description and main responsibilities Clinical Assist the Physiotherapist in the assessment of patients Assist the Physiotherapist in the treatment of patients Assist the Physiotherapist in the rehabilitation of patients in out-patients using a range of delegated activities exercises and manual physical therapy treatments. Specific duties may also be carried out by assistant working alone or working with another assistant. In these circumstances the advice of a qualified member of staff will always be available Assist treatment of patients individually, or in a group, in a variety of settings. Assist in the Instruction of patients and carers, providing direction and guidance on a range of physiotherapy Including mobility activities, as directed as necessary by the physiotherapist. Assist in encouraging patients and their carers in an active approach to regaining and maintaining personal independence. Assist in the mobility and transfer of patients who may be heavy on occasions (the Trust operates a minimal lift policy) Use effective communication tools, verbal and non-verbal to communicate treatment programmes to patients who may have barriers to understanding or communication e.g., blind, deaf, dysphasic or who do not have English as a first language. Liaise with the physiotherapist regarding patient care. Ensuring variations to expected outcomes are highlighted from treatment programmes. Make accurate records of work undertaken and keep monthly statistics as required, including documenting patient contacts in line with CSP and service standards Undertake clerical duties as requested. Clerical duties are occasionally part of this role, such as filing of records, dispatch of physiotherapy appointments, booking and dealing with Ambulance enquiries, answering telephone and dealing with written enquiries and problems not requiring the attention of qualified therapists Contribute to development of patient care by attending relevant team, departmental or other Attend appropriate meetings and comment on recommended changes to clinical care or service provision. Collate and enter statistical data onto the departmental data COMMUNICATION Work in close partnership with the employee to ensure their requirements are met with dignity, sensitivity, empathy and care. Apply good customer care skills when dealing with staff or members of the public. This may include people who are distressed or angry. Communicate clearly and accurately within the organisation in both written, digital and verbal form. Take notes in meetings. Maintain confidentiality with regard to the Data Protection Act for all communication and information. Teach and demonstrate to other staff how to meet the needs of the employee when the support worker is on annual leave Create and maintain an up-to-date support worker manual, detailing all the relevant information and instructions to ensure continuity of care when the support worker is absent. TRAINING AND DEVELOPMENT Participate in regular supervision. Participate in and contribute to an annual Personal Development Review, and undertake further training as identified. Complete required mandatory training. Maintain own development portfolio.. ORGANISATIONAL RESPONSIBILITES Support employee by organising work, environment, typing, posting, filing, retrieving paperwork and writing notes during meetings. Be aware of and comply with all Therapy and Organisational policies, procedures and operating standards. MANDATORY TRAINING To participate in appropriate in-service training, when required To take part in the Trust Appraisal and Performance Review programme working from a Personal Development Plan To attend staff meetings as required To pro-actively participate within the Clinical Governance and Risk Management Plan To comply with moving and handling regulations as per Trust guidelines

• Previous office experience
• Familiar with office technology
• Experience of people who have disabilities
• Experience of working in a health or social care environment
• Experience of using Microsoft office, Access to a Vehicle/transport for work purposes, Good organisational skills, GCSEs, A levels, BTEC, T Levels, NVQ 3 or demonstrate equivalent experience in health or social care, Time management skills
• Good communication skills with examples
• Team player
Desirable criteria
• Problem solving skills
• Enthusiastic and proactive
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.