Support Worker

Our residents live with a range of needs including mental health conditions, learning disabilities, acquired brain injuries, and physical disabilities. Many have experienced trauma, exclusion, or long periods of institutional care. Your role is to help change that narrative - to provide consistency, kindness, and skilled support that genuinely improves quality of life. This is a highly rewarding but demanding role, suited to people who want to make a real difference and who believe everyone deserves dignity, respect, and the opportunity to live a meaningful life., As a Support Worker, you will provide person-centred support tailored to each individual's needs. This includes:

• Supporting residents through distressed or challenging behaviour, using Positive Behaviour Support (PBS)
• Building trusting, respectful relationships, even during difficult moments
• Assisting with personal care, daily routines, and household tasks
• Supporting residents with shopping, appointments, and community activities
• Encouraging independence, choice, and skill development
• Helping residents engage in positive experiences that enhance their wellbeing
• Maintaining a safe, structured, and supportive environment for everyone
This role is about seeing the person behind the behaviour and working as part of a strong, supportive team to help residents feel safe, valued, and understood.

We are looking for people who are:
• Calm, patient, and emotionally resilient
• Able to remain professional in the face of challenging behaviour
• Compassionate, open-minded, and non-judgemental
• Strong communicators with good listening skills
• Reliable, positive, and committed to teamwork
• Passionate about improving lives, not just providing care
No previous experience is required, but desirable. Full training is provided through our Careline Academy, including behaviour support, de-escalation, and safeguarding., We are committed to safeguarding and promoting the welfare of vulnerable people. An enhanced Disclosure and Barring Service (DBS) check will be required.

Durham Careline is a family-run, specialist care provider supporting adults with complex and challenging needs, including acquired brain injuries, neurological conditions, mental health needs, learning disabilities, and physical disabilities. We believe in doing the best for our residents, even when it's difficult. Our focus is on dignity, individuality, and real life outcomes - not just care, but support that helps people grow, reconnect, and live fuller lives. Our teams are highly valued, well-trained, and supported to deliver exceptional care in environments built on respect and inclusion.


• Fully paid 7-day induction programme through Careline Academy
• Excellent career progression and training opportunities
• 24-hour employee assistance programme for wellbeing and support
• Permanent and 0 hour contracts are available
• Company pension scheme
• Free onsite parking
• Uniform provided